🔥 FREE SHIPPING On all US Orders! 🔥

FAQ

Shipping Information

YES we do! We are a UK based company with warehouses in both US and INTL Facilities. We successfully ship many products worldwide each day. We have many happy customers in every corner of the globe. In general, most of our products ship FREE from the USA & UK in 4-7 business days (Please allow 1-3 business days for processing).
We ship orders from various warehouses in the United States. Our stock is spread out over multiple fulfilment centers in order for them to get to you faster. This means orders containing multiple items may be shipped individually. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they are on the way.
We ship orders from our fulfillment warehouses in the USA using USPS mostly and occasionally UPS & Fedex. And in the UK using Royal Mail mostly and occasionally Hermes & DPD. After your order is processed by our facility we will send it to the shipping company and it will be completely handled by them. You will be provided with a tracking number so you can follow along with your order.

Payment Information

We offer safe shopping and accept payment via the following credit cards: Visa MasterCard American Express Discover Card PayPal Apple Pay *(With your iPhone, iPad, and Mac you can use Apple Pay to pay on websites in Safari. Visit Apple.com for help with set up). We are unable to accept CODs, layaway plans, checks, money orders, or cash. Please note: For your security, the billing name and address must match the credit card used for payment. We reserve the right to cancel any order that does not match these criteria.
All purchases are subject to bank authorization prior to processing. Only authorized purchases will be processed and shipped.
Payment information is processed securely on our site. No card details are transferred to or held by us. All transactions take place via connections secured with the latest industry standard security protocols.
If you have paid for your order with card, the refund will be made back to the same card. If you have paid with Paypal, the refund will be made back to the same Paypal account the payment originated from.
Once our store has registered your cancellation or your return, the refund will be processed within 5-7 business days.

Orders & Returns

You are free to Contact Us where a customer representative will expedite your request.
You can track your order by visiting here: Track Order
Follow the steps below to place an order.

1. Add to Cart To add an item to your cart, select ADD TO CART on the product page.

2. Review Shopping Cart After you finish shopping, review all items in your shopping cart to verify the correct product and quantity has been selected.

3. Proceed to Checkout When you are ready to order, select the button located in your shopping cart.

If you have a Coupon Code, make sure to redeem it by entering the Coupon code and clicking the ADD COUPON button. If your coupon code does not calculate, view our Coupon Code Help page.

4. Account Login Returning Customers: Log into your account using the same email address and password you used to create the account. If the email address used to set up your account is no longer valid, please contact Customer Care stating “Account Login Issue” to update your account or simply create a new account.

New Customers: New customers will need to create an account. For assistance setting up your account, click here. Or, click Checkout as Guest.

5. Enter a Billing Address Your billing address must match the address listed with your financial institution.

6. Enter a Shipping Address If your shipping address is the same as the billing address, check the “My shipping address is the same as my billing address” box. If you don’t find this option, just enter your billing address.

7. Payment Information Select your method of payment. View acceptable payment methods here.

8. Select Delivery & Gift Options Review your order, change shipping options if necessary and add a message to be sent to the recipient once the order ships if it is being sent as a gift.

9. Submit Order - Review all the information you have entered. If everything is correct, select “Place Order” to complete the order. - Do not click “Place Order” more than once, or the system will duplicate your order.

- An order confirmation will appear on your screen with your invoice number.

- We recommend printing a copy of your order confirmation page for your records. We will also immediately email a copy of your order to you.

10. Check Your Order Status If, at any time, you would like to review your order, click the Login link in the top right corner of most pages to login to your My Account.

Once you submit your order, we are unable to make cancellations or changes. For more information, visit Returns for Items Purchased here. If you have any questions or concerns, please Contact Us with your name and order number, and a Customer Care representative will respond to you as soon as possible.
Having an account is not essential as you can select Checkout as Guest to complete an order without logging in. Any orders placed as a guest require you to manually enter your address and payment information and will not be saved for future reference. To speed up any future orders you can create an account which allows you to save your address details and store credit cards securely. Creating an account can be done as you checkout by selecting New Customer or Sign Up on the mobile site. You can also create an account at the link below:
ACCOUNT LOGIN PAGE
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