Orders & Returns
1. Add to Cart To add an item to your cart, select ADD TO CART on the product page.
2. Review Shopping Cart After you finish shopping, review all items in your shopping cart to verify the correct product and quantity has been selected.
3. Proceed to Checkout When you are ready to order, select the button located in your shopping cart.
If you have a Coupon Code, make sure to redeem it by entering the Coupon code and clicking the ADD COUPON button. If your coupon code does not calculate, view our Coupon Code Help page.
4. Account Login Returning Customers: Log into your account using the same email address and password you used to create the account. If the email address used to set up your account is no longer valid, please contact Customer Care stating “Account Login Issue” to update your account or simply create a new account.
New Customers: New customers will need to create an account. For assistance setting up your account, click here. Or, click Checkout as Guest.
5. Enter a Billing Address Your billing address must match the address listed with your financial institution.
6. Enter a Shipping Address If your shipping address is the same as the billing address, check the “My shipping address is the same as my billing address” box. If you don’t find this option, just enter your billing address.
7. Payment Information Select your method of payment. View acceptable payment methods here.
8. Select Delivery & Gift Options Review your order, change shipping options if necessary and add a message to be sent to the recipient once the order ships if it is being sent as a gift.
9. Submit Order - Review all the information you have entered. If everything is correct, select “Place Order” to complete the order. - Do not click “Place Order” more than once, or the system will duplicate your order.
- An order confirmation will appear on your screen with your invoice number.
- We recommend printing a copy of your order confirmation page for your records. We will also immediately email a copy of your order to you.
10. Check Your Order Status If, at any time, you would like to review your order, click the Login link in the top right corner of most pages to login to your My Account.